Customer Service


We accept the following payments:

  • MasterCard
  • Visa
  • Bank Transfer 

Credit card
Pay easy and safe with your 3D-secured Credit and Debit card. Only 3D-secured Mastercard and VISA accepted.

What Is 3D Secure?

3D Secure (3-domain structure), also known as a payer authentication, is a security protocol that helps to prevent fraud in online credit and debit card transactions.
This additional security was initiated and created by Visa and MasterCard and it’s branded as ‘Verified by Visa’ and ‘MasterCard SecureCode’ respectively.

How 3D Secure works
When you, as a merchant, have 3D Secure enabled on your website and your customer uses the card that is enrolled in the 3D Secure program the process looks as follows:

  1. The customer enters their credit or debit card information in the payment form
  2. SecurionPay contacts a directory server and gets the message that the card is registered in the program
  3. The customer sees the 3D Secure page when they need to authenticate themselves to the issuing bank by entering the password or a one time PIN
  4. The result of the 3D Secure authentication goes to SecurionPay and then we submit transaction details to the acquiring bank
  5. The transaction is authorized by the acquirer
  6. The customer can see the response about whether the transaction is successful or failed

In order to protect your personal information from unauthorized use by third parties, we use certified encryption technology. We carefully handle your order and credit card information with SSL Payment Processing and 3D-Secure Processing.



We ship worldwide your orders

Shipping typeUSANorway / SwitserlandMiddle East / Asia
South America /
(with T&T + Scan)
(with T&T + Sign) 

Delivery time 
On working days (Monday through Friday) we make sure that orders that are received before 17:00 hours (CET+1) , are shipped the same day. Do you order on workdays after 17:00 hours (CET+1), or on weekends? Then we will ship your order on the next working day.

Once we have dispatched your order, we will send you a Track & Trace code so that you can see when the delivery person expects to drop by. All items are shipped from our logistics warehouse in The NETHERLANDS.

You will get your Track and Trace code send by email. Please also check your spam folder!

Returns are your own expense. You have the right to cancel your order up to 30 days after receipt without giving any reason. After cancellation you have another 30 days to return your product. You will then be refunded the full order amount including shipping costs. The shipping costs for returning the articles from your address to Felix Online (in the NL) are for your own account. If you exercise your right of withdrawal, the product with all delivered accessories and – if reasonably possible – in its original condition and packaging must be returned to us.

To exercise this right, please contact us via or the contact form. We will refund the purchase price within 7 days after receipt of your return, provided that the product is returned in good order.